Returns/Shipping information
RETURNS AND REFUND POLICY
Cultural Courtesy has a 15-day refund policy on product purchases. Refunds are only available on regular size, single unit product purchases. Product packs, special sale, multi-unit purchases (Buy 2, Get 1 Free), final sale, closeout or discontinued items do not qualify. Refunds are given based on the original purchase price. Be advised, there is a 25% restocking fee of the original purchase price for any product returned for refund. Shipping and handling charges are non-refundable.
Items NOT available for return or exchange: All shoes, music (new or previously used), DVD’s and Blu-Ray’s (new or previously used), video games (new or previously used), opened toys and collectibles sold as new in package. All sales on these items are final.
To be eligible for a refund of a product purchase, you must submit a refund request within 15 days of receiving your order. Refunds are only given if this requirement is met. No exceptions can be made.
To request a refund, please email your return request to: info@cultruralcourtesy.com
Be sure to include the order number. Once the request is processed, we will provide you with a Return Merchandise Authorization (RMA) number, which needs to be clearly printed on the outside of your return package. We will send you a return shipping label as well as instructions on how to return your package. Please ship back within two days of receiving the shipping label.
Be advised that we do not accept – nor issue a refund for – any package marked “return to sender” or “refused”. Nor do we accept C.O.D. returns. You are responsible for all costs related to shipping back the product and that it arrives to us without damage. Shipping charges are not reimbursed unless the return is due to an error on our part (i.e., you received an incorrect or defective item).
Be advised that a refund will not be issued until after the returned product is received and processed by Cultural Courtesy. Therefore, we recommend you ship back within two business days of receiving the shipping label.
After we receive the return, the refund will be issued to your original form of payment less the cost of shipping.
EXCHANGE POLICY
If for any reason, you want to exchange the product you ordered for a different one, we ask that you return the item and place a new order. Be advised, there is a 25% restocking fee of the original purchase price for any product return and you are responsible for all costs related to shipping back the product.
Please see the Returns and Refund Policy on how to request a refund.
ORDERS AND BILLING
In consideration for the products you order from Cultural Courtesy, you agree to pay the sums listed at the time such sums are due and owing. All prices are listed in USD. If a member’s credit card is declined for the payment due, the transaction will not go through in our system. Cultural Courtesy Support will answer any of your billing questions or concerns within 24 hours. Please always contact us first with any issues you may have and be sure to reference the specific order number. Authorization for the Company to provide and bill for the services and products is obtained by way of your electronic signature, credit card authorization, or voice affirmation as sanctioned by the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act.
Fraud, Chargebacks, and Reversals
We may, in our discretion, require further authorization from purchasers, such as a telephone confirmation of an order and other information necessary for verification. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. If fraud is suspected, we will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account.
Be advised that we handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. We will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account. In cases where we have provided a product and we have verified that a customer has received a product and/or refused or returned product(s), whether or not they have used the product in any way, possible actions taken by the Company may include filing a complaint with the Internet Crimes Bureau and/or reporting the incident to the appropriate authorities in your local jurisdiction to investigate theft of product and possible mail fraud (which is a Federal Crime). All cases of chargeback requests will be inspected by the Company.
If you choose to claim your online transaction was fraudulent, BE AWARE that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and/or criminal case against a customer if there is fraudulent use or theft of product(s).
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We reserve the right to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
Payment options
We accept Visa, MasterCard, Amex, Discover, Elo, Apple Pay, Google Pay, PayPal and Gift Cards with a Visa or MasterCard logo.
PAYPAL
Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.
Cultural Courtesy does not accept orders placed over the phone or via the mail, checks, or money orders.
*Paypal may be unavailable as payment for pre-orders
Will I be charged sales tax?
New internet commerce laws are such that we are required to charge sales tax in states where we are considered to have a retail or economic presence. Because we ship goods to your state, we are considered to have a presence there, and as such are required to charge sales tax on all orders from your state. We can assure you the sales tax you were charged is indeed being paid directly to your state.
Sales tax will be charged on items shipping to the following states and districts (additional local city & county taxes may apply):
Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, Nebraska, New York, Nevada, North Carolina, North Dakota. Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Are all of your products in stock?
Because we are a small company, most items available for order on our website may be on backorder but usually in stock with our distributors and may require more than 2-5 days to fulfill. Some products may be on backorder with our distributors themselves or they may no longer be available. If an item is no longer available the order for that item will be cancelled. Please also note that all Vinyl, toys and collectibles, and other new release information including new release availability dates and product information is subject to change at any time. We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time. This is a retail consumer site and we do not sell to dealers.
Can I sell used items to Cultural Courtesy?
If you have any used vinyl records or toys and collectibles, please email us at info@cultruralcourtesy.com. We are not looking to purchase any other used items at this time. This includes CDs, DVDs, Books, and any other products. We will update this if we are able to begin offering used purchasing or other items in the future.
Anti-Spam Policy
In order to protect our customers and ensure the long-term growth and success of Cultural Courtesy, we maintain a ZERO tolerance policy towards the sending of spam. Spam email is defined as Unsolicited Commercial Email (UCE). Cultural Courtesy neither condones nor tolerates the sending of unsolicited or spam email by its affiliates/independent distributors. You are solely responsible for email sent on your behalf. In the event that you send spam email to people without their permission, you risk immediate and permanent termination of your Cultural Courtesy account and forfeiture of all future ordering.
As a Cultural Courtesy customer, you understand and acknowledge all the following:
It is illegal to forge Intellitivity, LLC. dba Cultural Courtesy information and headers in emails and it is illegal to neglect to include a valid unsubscribe link in any emails sent out. Anyone found doing so will have their Cultural Courtesy account terminated.
Cultural Courtesy does not allow traffic from traffic exchange websites or other low-quality traffic sources. Any affiliate/independent distributor who has what Intellitivity, LLC. dba Cultural Courtesy considers by its discretion an abnormally low conversion rate from hits to their landing pages may have their websites deactivated and/or their customer account terminated.
Intellitivity, LLC. dba Cultural Courtesy will immediately and permanently terminate your account and suspend all future orders for violating these policies. You will not be eligible for a refund if you are terminated for violating these policies. We also reserve the right to take legal action against any customer found violating this policy.
CONTACT US
Available Monday - Friday | 9am to 6pm PST -